Privacy Policy

This Privacy Policy describes how Clare & Co Pty Ltd, trading as Booked Out Baker ("we", "us", "our"), collects, uses, stores, and discloses your personal information when you access or use the Booked Out Baker software platform ("Software"). By using the Software, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

• Account Information: Your name, email address, and billing information provided at registration or purchase.
• Usage Data: Information about how you interact with the Software, including session data and features used.
• Business Content You Provide: Data, recipes, ingredient costs, customer details, and information you input into the Software to manage your business.
• Technical Data: IP address, browser type, device information, and cookies used to operate and improve the Software.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Software and its features;
• Process payments and manage your account;
• Send transactional communications, including access credentials and billing notifications;
• Comply with legal obligations and enforce our Terms and Conditions;
• Detect and prevent fraud, security breaches, and misuse of the Software.

3. How We Store Your Information

Your data is stored securely using cloud infrastructure providers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. While we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating the Software, including payment processors (Stripe) and cloud infrastructure providers. These providers are contractually obligated to protect your data;
• Legal Authorities: Where required by law, court order, or regulatory authority;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the acquiring entity.

5. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to our legal obligations;
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

6. Data Deletion

You may request deletion of your account and associated personal data at any time by emailing us with the subject line "Data Deletion Request". We will process your request within 30 days. Note that some data may be retained for legal, financial, or fraud prevention purposes as required by law.

7. Contact Us

For all privacy-related enquiries, requests, or complaints, please contact us at mg.bookedoutbakerco.com.